Down Time

[Marsh]

Response from dreamhost concerning the downtime.

> I'm terribly sorry for the downtime you experienced.  The database
>
> server, sarabi, actually crashed and had to be rebooted.  We've been
>
> keeping a close eye on the database server, and it's back up and runningat this time.
>
> If you run into any other issues, please let me know.  I'll look into it further for you.
>
> Thanks!

The server never actaully got fixed at all and i told them this.

> 'm sorry about the repeated issues you're having.
>
> I've just talked with the MySQL admin, and though he thought everything was back up and running at 100% your MySQL service "agent" is still crashing.
>
> The admin team is looking into the issue right now and hopes to have it Solved soon.
>
> I will be keeping a copy of this ticket until then, and I'll shoot you a message the minute I get word.
>
> Thanks for your patience.

Then two days later when i asked for a backup to move my site to a new host.

> Hi Evan, I apologize for the repeated issues with your MySQL server
> yesterday.
>
> Initially the server itself had to be restarted as it had become
> unresponsive.
>
> Afterwards we noticed that your MySQL service "Agent" was continually
> crashing. When attempts were made to access the service and disable
> whatever was causing it to crash, we found that the service was crashing
> to fast for human interaction to track down the issue.
>
> Eventually a decision was made to completely remove the service and
> restore it from backups.
>
> This process worked, and the service has now been stable since.
>
> Your request for your database was sent in a reply to my earlier message,
> and went directly to my queue. Unfortunately, I was home for the day at
> that point, and only received the message this morning. If you'd still
> like your database backups, I would be happy to provide them for you.
>
> We're very sorry for the problems this caused you. If you have any other
> questions or concerns please let me know. I'd be happy to address them.
>
> Thanks!
>
> Brandon

Never use dreamhost….