Copy Print Exit 19:14:30 System Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help. 19:16:30 System Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you. 19:36:05 System You are now being connected to an agent. Thank you for using Dell Chat 19:36:05 System Connected with Saurabh_205911 19:36:05 Saurabh_205911 Welcome to Dell's Technical Support Chat! My name is Saurabh. How may I assist you today? 19:36:19 William Gates my computer wont turn on 19:36:24 Saurabh_205911 I apologize that you had to wait too long to reach us, we have been experiencing high chat volumes today and are working on it. Let me understand the issue that you are facing so that I can help you right away. 19:36:48 William Gates my computer wont turn on 19:37:00 Saurabh_205911 I regret to know that. I assure you that I will do my best to provide you quality service. 19:37:10 William Gates well what do i do?? 19:37:54 Saurabh_205911 I understand your concern and I will personally attend to the issue. I assure you that I will do my best to provide you quality service. Please give me 2 to 3 minutes to pull up your account information. 19:38:13 William Gates ok? 19:39:40 Saurabh_205911 As per the records, you have Dimension XPST500MT with Windows 98 as an operating system. Is this the system you need assistance with? 19:39:51 William Gates yes 19:40:32 William Gates Wait, no 19:40:44 William Gates i upgraded to windows eleven 19:41:45 Saurabh_205911 William, please tell me know the windows to which you have upgraded? 19:42:04 William Gates windows 11!!! 19:43:50 Saurabh_205911 Since how long have you been facing this issue? 19:44:12 William Gates Since 1996 19:44:54 Saurabh_205911 Could you please elaborate on the issue? 19:45:45 William Gates Well, In a world full of tecnolegy, one William is faced with an issue, goes to tec support, and no-one is helping 19:46:25 Saurabh_205911 May I know the date on which you bought the system? 19:46:51 William Gates November 31st 2008 19:48:04 Saurabh_205911 William, the service tag(24321) which you gave me is not showing the right data, please check it once again. 19:48:18 William Gates are u even a real person? 19:48:46 Saurabh_205911 William, please be assured, I am here to assist you. 19:49:00 William Gates then assist me!!! 19:49:50 Saurabh_205911 May I have the System Service Tag of the system with which you are facing issues, to pull up the records? 19:49:57 William Gates no 19:51:05 System You are now being connected to an agent. Thank you for using Dell Chat 19:51:14 Sup_Amit_106089 Hi William ,this is Amit, the supervisor here. 19:51:22 William Gates then help me 19:51:38 Sup_Amit_106089 We are here to help you however in order to help you we need your cooperation. 19:52:07 William Gates JUST TELL ME HOW TO FIX THIS GOD FORBIDIN iMAC!!!!!!! 19:53:00 Sup_Amit_106089 May I know since when you are facing this issue and which operating system are we running on this system? 19:53:21 William Gates Mac OSX LEapord 19:54:14 System Saurabh_205911 has left this session! 19:54:14 System The session has ended!